The Accidental Counsellor 4-Day T4T Virtual Workshop

The Accidental Counsellor program is designed to help frontline workers such as receptionists, support staff, and telephone operators handle challenging interactions with clients, especially in emotionally charged or aggressive situations. This workshop equips participants with the skills to de-escalate potential crises, manage stress, and provide appropriate responses with empathy, calmness, and professionalism. It is ideal for anyone in direct contact with clients, helping them manage conversations, reframe negative thoughts, and guide individuals toward finding solutions. This Train the Trainer program is available as a 3-day face-to-face or 4-day virtual training program.

• Day 1 & Day 2: The full program will be presented over two half days to allow participants to experience the workshop from a participant's perspective. This approach minimizes virtual fatigue while allowing time for reflection and feedback.
• Day 3:  A comprehensive breakdown of the Accidental Counsellor program, including key concepts, theories, and the principles that inform the program. Each component will be explained in detail. The afternoon will focus on organising, planning, and preparing for the delivery of an Accidental Counsellor workshop. 
• Day 4: Participants will practice delivering sections of the program, providing an opportunity to refine their skills and gain confidence in their presentation style.

• Certificate of Accreditation: As an Accidental Counsellor Trainer.
• Trainer’s Manual: Comprehensive notes and guidelines for preparing and delivering workshops.
• Trainer PowerPoint: Detailed presentation notes and resources.
• Resource Kit: Including ice breaker cards, certificate templates, booking spreadsheet, attendance templates, promotional material, and email templates.
• Access to Program Resources: Such as burn-out scale, flyers, and logos.

• Demonstrate basic counselling skills and de-escalation techniques.
• Effectively handle emotionally charged conversations.
• Understand the key concepts and theories behind the Accidental Counsellor program.
• Gain the confidence to deliver the workshop to others and manage challenging conversations with professionalism.

• Train the Trainer: 4 days – $3,250 +GST
• If you require any tailoring to make the program specific to you please get in touch, we do this on a regular basis.

• TBD