Accidental Counsellor Training

The Accidental Counsellor Training equips you with practical communication and counselling skills to respond effectively in challenging conversations. Whether speaking with someone experiencing distress, anxiety, or anger, this course provides strategies to support them constructively and empathetically. It is particularly useful for administration and front-line staff encountering upset or uncooperative clients.

• Techniques to support individuals experiencing strong emotions such as anger, grief, or anxiety.
• How to identify and build on a person’s strengths to help them manage their challenges.
• Skills for reframing negative perspectives and encouraging constructive thinking.
• Effective communication strategies, including assertive communication and reflective listening.
• Awareness of crisis intervention, stress, anxiety, and suicide prevention.

• A 24-page downloadable workbook with counselling theories, self-paced exercises, and practical tools for future reference.
• Access to information about free suicide safety apps and a comprehensive list of helplines and websites for additional support.
• Video and audio content demonstrating practical scenarios and communication techniques.
• A certificate of completion upon successfully finishing the course.

• Become familiar with basic communication skills and how to use them.

• Understand the counselling process.

• Develop strategies for supporting people in crisis.

• Learn the difference between aggressive, passive and assertive behaviours.

• Learn how to respond to someone grieving, emotional, or aggressive. 

• Gain an overview of mental health and wellbeing as well as mental illness.

• Price: $185.00 +GST

• Empower yourself to handle difficult conversations with confidence by enrolling today!